Privacy Policy
Transactio ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our transaction coordination platform and related services, including SMS messaging.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and professional details (e.g., real estate license number, brokerage affiliation).
- Transaction Data: Property addresses, contract details, deadlines, and documents related to real estate transactions you submit through the platform.
- Communication Data: SMS messages, call logs, and other communications exchanged through the platform.
- Usage Data: Information about how you interact with our platform, including IP address, browser type, device information, and access times.
2. How We Use Your Information
We use collected information to:
- Provide and manage transaction coordination services.
- Send transactional SMS messages including deadline reminders, status updates, document links, and responses to your inquiries.
- Facilitate communication between parties involved in a real estate transaction.
- Improve our platform, services, and user experience.
- Comply with legal obligations and enforce our terms of service.
3. SMS Messaging
By providing your phone number and submitting a transaction through Transactio, you consent to receive transactional SMS messages related to your real estate transactions. These messages may include:
- Deadline reminders
- Transaction status updates
- Document upload and review links
- Responses to your inquiries
Message frequency varies based on your transaction activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
We will not use your phone number to send marketing messages, share it with third parties for their marketing purposes, or sell your phone number to any third party.
4. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Transaction Parties: Other parties involved in your real estate transaction (e.g., attorneys, title companies) as necessary to facilitate the transaction.
- Service Providers: Third-party vendors who assist us in operating our platform (e.g., Twilio for SMS delivery, cloud hosting providers). These providers are bound by contractual obligations to protect your data.
- Legal Requirements: When required by law, court order, or governmental regulation.
5. Data Security
We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Transaction records may be retained for a period consistent with applicable real estate regulations and legal requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Opt out of SMS communications by replying STOP.
To exercise any of these rights, please contact us at [email protected].
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Website: transactio.co